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Help and contact

Last updated 3 November 2026

Contact us

Help with the apps or your account: support@deanprep.com. Billing and orders: billing@deanprep.com. Anything else: hello@deanprep.com. We aim to reply within 2 working days.

Schools and tutors

Buy seats for your students in one payment: 20% off for 10 to 49 seats and 35% off for 50 or more. You get one access code per seat by email, with a Stripe receipt for the whole order; give each student a code. Each code gives 3 months from the day that student activates it, within 12 months.

10 seats at $63.20: $632.00

More than 200 seats, an invoice to pay by bank transfer, or a question? Write to schools@deanprep.com.

The free version

Open gre.deanprep.com in any modern browser. Your progress stays on that device. Use Settings, Your data, to export it.

Reporting a question

If two answers could work or a key looks wrong, use Flag this question on its screen. We check every flag and fix the content.

Deleting your Dean's GRE or Dean's ACT account

You can delete your Dean Prep account, which Dean's GRE and Dean's ACT use on every device, at any time:

  1. Open Dean's GRE (the app, or gre.deanprep.com) or the Dean's ACT app.
  2. Go to Settings, then Account, and sign in with your email if you are not signed in.
  3. Choose Delete account and confirm.

Can't open the app? Email privacy@deanprep.com from the address on the account and we delete it within 30 days.

Deleted straight away: your synced progress, answers, flashcard schedules, notes and settings; your signed-in devices and notification tokens; your name; your access to the paid version (deleting ends it, so if you are within the 7-day refund period, ask for the refund first).

Kept: your orders (email address, product, amount, date and the payment provider's reference), because UK tax law requires us to keep sales records for six years after the end of the financial year. Crash reports and opt-in usage statistics carry no name or email; Google Firebase keeps them for at most 90 days and 14 months respectively.

The free version needs no account: its progress is only on your device. Clear the site's data in your browser, or uninstall the app, to delete it.